Coir Mat 13mm

Returns, Cancellations & Amendments 1. Returns Policy Customers may return eligible products within 14 days of delivery, subject to the following: Written authorization must be obtained before returning any items. Products must be unused, unassembled, and returned in original packaging in a resalable condition. Please contact our team to arrange your return. 1.1 Returning Items Option 1: Collection by Entrance Matting Ireland A collection fee will apply. The customer must be present and ensure goods are ready for collection. If items were delivered on a pallet, they must be re-palletised, wrapped, and secured. Missed or unprepared collections may incur additional charges. We recommend customers photograph all parcels and pallets prior to collection to verify their condition. Once collected, we accept full responsibility for the items and will issue a refund as outlined in Section 1.2. Option 2: Return by Customer Customers may return items using their own courier, at their own cost and risk. Please contact us for the return address and instructions. Responsibility for item condition remains with the customer until items are received and signed for by us. Any damage during return transit caused by the customer's courier will result in deductions from the refund. 1.2 Return Grading & Refund Amounts Refunds will be calculated based on the condition of the returned items, as follows: Condition Description Refund Policy Excellent Unused, unassembled, all parts and manuals included. In original sealed packaging. Full refund (minus 20% restocking fee) Good Packaging slightly damaged or resealed. All parts included. Unused and unassembled. 20% reduction in value + restocking fee Fair Missing packaging or minor parts. Evidence of use or partial assembly. Minor product damage. 50% reduction + restocking fee Poor Missing packaging or components. Assembled, used, or severely damaged. No refund; return may be refused 1.3 Items That Cannot Be Returned Returns are not accepted for the following categories: Made-to-order products, clearly marked on product pages and order confirmations. Made-to-measure matting, including any length cut from a roll. Personalized or custom-ordered products, such as special colours or sizes outside our standard range. Orders of more than 100 units or valued over €500 ex. VAT, unless product samples were requested in advance. To avoid issues, we recommend ordering samples beforehand. 1.4 Refund Timeline Approved refunds will be issued to your original payment method within 14 days of receiving and inspecting the returned goods. Credit notes may be issued on request. 2. Order Cancellations If you need to cancel an order, contact us as soon as possible. If cancellation is requested after dispatch, additional costs may apply. Made-to-order items cannot be cancelled after production begins. 3. Refused Deliveries If an order is refused at delivery, it will be returned to our depot. We will attempt to arrange redelivery, which may incur charges. If the goods are ultimately unwanted, this will be treated as a cancelled order and up to the full value of the goods may be charged to cover associated costs. 4. Order Amendments Please inform us promptly if you need to amend your order. Once items are dispatched, changes may not be possible or may incur additional charges. Consumer Returns Policy As per the Consumer Rights Act 2015, individual buyers (not acting in a business capacity) are entitled to return standard items as outlined above. This policy does not apply to business transactions.